Frequently Asked Questions - Intelligent Ag Solutions

Download this troubleshooting guide, or locate your question below. If you don’t see your question, contact us for additional assistance.

Access Point

Where do I mount the access point?

Mount the access point on the suction cup mount provided in the kit. A good place to use the mount is somewhere in the cab with a relatively clear view to the seeder. The access point can also be mounted on a location outside the cab, such as on a cart.

Why am I losing power to the access point?

Your cigarette lighter adapter may not be securely connected to the access point. Verify that the pins on the cigarette lighter adapter are set correctly.

How do I hard wire the access point power converter to the power source?

NOTE: These instructions are for access points with part number 153510-000080.

WARNING! RISK OF ELECTRICAL SHOCK: Verify that the tractor and power converter are completely powered off before completing these steps. Intelligent Ag is not responsible for any damage that results from modifying WBFM components.

Cut the power converter’s power cord immediately before the cigarette lighter adapter and discard the adapter.
Separate the two wires and strip about ½ inch of the wire.
Connect the power converter wires to a power source—the wire with white text on it is positive, and the wire without text is negative. You may crimp or solder the wires, depending on your preference.
Power on the power converter.

Should I use the access point if I have a Gateway 300?

No, the access point and gateway cannot be used together. Turn off the access point when using the gateway.

ECU

Does the ECU's orientation matter?

Intelligent Ag recommends installing the ECUs facing forward/toward the cab of the tractor so that the LED is visible, allowing for optimal communication with the access point.

If this isn’t possible, ECUs can face any direction or be mounted horizontally. In certain setups, mounting to the frame is optimal. Ensure that your mounting location allows the auditory hoses to reach the ECU.

How do I plug in/order the sensors on the ECUs?

Whichever sensor hose you plug into the port labeled “1” on the ECU should be labeled in the app as sensor “1” for the manifold. Refer to “Connecting Flow Sensors to ECU” in the Installation Guide for diagrams.

Why don't I see an ECU during configuration?

Verify that you are connected to the “IASBlockage” Wi-Fi network in the iPad’s “Settings” menu.
- NOTE: If you are using two tractors in the same field with separate sets of ECUs, connect the ECUs named WBFM2 to the “IASNetwork2” network.
Check for app updates in the App Store. You must be connected to a home Wi Fi network (not the IASBlockage or IASNetwork2 network). If an update is available, download it.
Verify that you have power to your ECUs and that the red LED is blinking about once per second.
Verify that your access point has power and that all LEDS except LAN or LAN1 are on.
Check for possible Wi-Fi interference.
- Disconnect any of the following devices: wireless camera (disconnect both the cab display and camera on implement), Wi-Fi booster/relay station, or 2 way radio.
- Go to a “quiet” location: If you’re in the farm yard, drive out to a field away from the yard’s electrical interference and any other interference.
- Shut off all other electronics except for your blockage and flow monitor components.

Why is the number of ECUs not changing during Automatic Configuration (spinning circle)?

See if the number of ECUs on the Automatic Configuration screen matches how many ECUs you have. Even if the circle is still spinning, you can save and go on to the Setup screen once all of your ECUs have been detected.

There is power to the ECU, but the ECU isn't functioning.

If the Power LED is on:
- Slow blinking LED (about one blink every 3 seconds)
  - Verify that the iPad is connected to the “IASBlockage” or “IASNetwork2” Wi-Fi network.
  - Disconnect and reconnect power to the ECUs.
  - Restart the app.
    1. Double-click the iPad’s Home button.
    2. Swipe right until you have located the Intelligent Ag app.
    3. Swipe up on the app’s preview to close it.
    4. Press the home button to return back to your home screen. Re-open the app.
  - Uninstall and reinstall the iPad app.
- Fast blinking LED (multiple blinks per second):
  - A firmware update could be in progress. If the app says “Firmware update in progress,” wait for the update to complete.
  - A firmware update did not install correctly.
    1. Completely close the WBFM app.
      1. Double-click the Home button.
      2. Swipe left or right until you have located the Wireless Blockage and Flow Monitor app.
      3. Swipe the app’s preview up to close it.
      4. Press the home button to return back to your home screen.
    2. Disconnect power to the ECU.
    3. Re-open the app.
    4. Re-connect power to the ECU.
- Solid red LED:
  - Disconnect and reconnect the ECU harness from the intermediary harness. Make sure that the connection is secure and that there is no dirt impeding it.
  - Plug the ECU into a different harness. It may be an issue with the Wi-Fi module.
If the Power LED is off: Ensure that there is power to the harness leading up to the ECU.

Why is there a Wi-Fi symbol over an ECU in the app?

You have lost connection to that ECU.

Check for possible Wi-Fi interference.
- Disconnect any of the following devices: wireless camera (disconnect both the cab display and camera on implement), Wi-Fi booster/relay station, or 2 way radio.
- Go to a “quiet” location: If you’re in the farm yard, drive out to a field away from the yard’s electrical interference.
- Shut off all other electronics except for your blockage and flow monitor.
Ensure that the ECU Power LED is illuminated. If it isn’t:
- Ensure that the ECU is plugged in to tractor power. If it is on key power, the key has to be on.
- Ensure that the connectors are correctly connected on the 3 way splitter. The grey connector should go into the grey end of the splitter and the black connector should go into the black end of the splitter.
- Ensure that the connectors are not damaged and that the leads are properly seated.
- Check if any wiring has been pinched or cut by folding the implement wings. This may be the problem if the system was working before moving to another field.
- Connect the ECU wiring harness to a different ECU and see if it powers on.
- Use a multimeter to verify that the ECU power is 9 to 14 volts.
Move the access point in the cab or on the implement so that it has a direct line of sight to the ECU.
Hard wire the access point to the power source. Refer to the information in the “How do I hard wire the access point power converter to the power source?” FAQ under Access Point.

iPad

What iPad do I need?: Refer to the iPad Buying Guide to select an iPad that meets your needs.
Do I need a data plan?: No. The access point or gateway generates its own wireless network.
Where do I get the Intelligent Ag App?: Go to the App Store on your iPad and search for “Intelligent Ag”. It’s only available in the iPad App Store, not the iPhone Store.

Flow

Why can't I see mass flow or individual flow levels?

Restart the app.
1. Double-click the Home button.
2. Swipe left or right until you have located the Intelligent Ag app.
3. Swipe up on the app’s preview to close it.
4. Press the Home button to return to your home screen.
5. Re-open the app.
Check for app updates in the App Store. You must be connected to a home Wi Fi network (not the IASBlockage or IASNetwork2 network). If an update is available, download it.
Ensure that your iPad has the specifications below.

App	iPad model	Software version
Intelligent Ag	iPad 2 or newer	iOS 9 or later
Intelligent Ag Pro	iPad 3 or newer	iOS 10 or later

Why am I experiencing a lot of variance in the flow level of the manifolds?

Manifold flow variances of up to 10% are common. On large implements, outer manifolds may consistently vary by more than 10%.

Verify that primary runs are clear of obstructions.

Remove manifold caps and run your fan to clear any debris.
Check for obstructions at the cart’s meter roll.
Check for obstructions at the bottom of the bin.

What do I do if the mass flow number is abnormal?

If there has been a recent change in rate, fan speed, or product, a different mass flow number is normal. If there hasn’t, try the following steps.

Verify that there is product left in your bins. Flow will be reduced if a bin runs empty.
See if there is product bridging over the metering roll.
Verify that bin lids are securely latched.
Verify that all primary hoses are securely attached.

Why are there no audible alarms when a blocked run is displayed?

Verify that the iPad is not muted with the side switch or that the volume is not turned all the way down.
Verify that the iPad side switch controls volume.
1. Tap Settings on the iPad’s home screen.
2. Tap General in the left menu.
3. Under Use Side Switch To, select Mute.
Verify that audible alarms are enabled in the app’s settings.
Verify that the flow alarm thresholds in the app’s settings aren’t set too high.
If you are dual shooting, ensure that the app is configured for two products.
- Intelligent Ag app:
  1. Tap Configure.
  2. Tap Configure.
  3. Tap on a Primary or Section number and select the correct product type. For example, seed could be Product A and fertilizer could be Product B.
- Intelligent Ag Pro app:
  1. Tap Settings on the left navigation pane.
  2. Tap Blockage on the top navigation pane.
  3. Tap Edit ECUs Configuration.
  4. Tap on a Primary or Section number and verify that the correct product type is selected. For example, seed could be Product A and fertilizer could be Product B.
Lift and lower the implement and verify that the work switch indicator in the app changes.
Restart the app.
1. Double-click the Home button.
2. Swipe left or right until you have located the Intelligent Ag app.
3. Swipe up on the app’s preview to close it.
4. Press the Home button to return back to your home screen.
5. Re-open the app.

How do I save which runs are blocked?

Take a screenshot (press the iPad’s top button and Home button at the same time) of either of the screens below. The screenshot will be stored in your iPad’s photos.

Take a screenshot of the blockage screen (before shutting off product flow).
Tap the History button and take a screenshot of the list of blocked runs.

Sensors

How do I install my 90 degree sensors if I don't have enough space for the seed hoses to point straight down?

If the seed hose connected to the sensor does not have enough space to point downward, turn the sensors so that the hoses are parallel to the ground. The sensors can be mounted at any angle between 90 degrees and 270 degrees. Ensure that the hoses are not installed at an incline.

Which way do I install my 1.5" sensors?

There’s an arrow on the sensor that indicates direction of flow. The sensors should be installed with the arrow pointing in the direction of flow.

Why is the app showing false blockages?

Do a crank test to ensure that product flows from each opener.
On air seeders, ensure that you can feel air flow beneath the opener.
Ensure that the flow rate is set correctly in the app’s settings page.
- Configure light products, such as canola, flax, alfalfa, and grass, as “low” product flow.
- Configure very low rate products such as sunflower as “very low” product flow.
Verify that ECU ports are enabled and correctly mapped in the app.
- Intelligent Ag app:
  1. Tap Configure.
  2. Tap Configure.
  3. Tap on a Primary or Section number and verify that the configuration is correct.
- Intelligent Ag Pro app:
  1. Tap Settings on the left navigation pane.
  2. Tap Blockage on the top navigation pane.
  3. Tap Edit ECUs Configuration.
  4. Tap on a Primary or Section number and tap Port Mapping. Verify that the configuration is correct.
Verify that each primary or section has the correct ECU serial number assigned to it. Refer to the instructions above to access the configuration page.
Verify that you are checking the right hose. Before shutting off product flow, take a screenshot of the blockage screen (press the iPad’s top button and Home button at the same time). The screenshot will be stored in your iPad’s photos.
Verify that the auditory hose is not kinked or pinched.
Verify that the auditory hose is attached to the correct ECU port.
Verify that the auditory hose is securely attached to the ECU by pushing the hose onto the ECU port.
Move the auditory hose to a new port on the ECU to assess if the problem is a port on the ECU not functioning correctly. Ensure that you re-assign that run to the new ECU port in the app (see above for instructions).
If inline sensors are installed, verify that they are not installed backwards or upside down. The arrow on the sensor should point downward.
Check if the sensor is clogged.
Disconnect the seed hose to check for buildup on the sensor membrane.

Wiring

What is the best method for installing the power harnesses?

Before connecting any harnessing, lay the harnesses on the ground and map out how they will be connected. When you start the installation, start with the ECU harnessing and work your way back to the hitch of the tractor. Refer to the wiring diagrams in the appendix of your installation manual.

How do I use the three way splitter?

Match the harness color to the splitter color. The grey harness connector should plug into the grey connector of the splitter and the black harness connector should plug into the black end of the splitter.

Do I have to run power into the cab of the tractor?

No, you can also wire the tractor harness to a 12 volt battery on the implement or wire it into the 7 pin implement connector. Each ECU draws 110mA.

Work Switch

Why isn't my work switch functioning?

If the work switch indicator is showing that it’s disengaged while the implement is in the ground and engaged while it is out of the ground, verify that your work switch configuration is correct.
- Intelligent Ag app:
  1. Tap Configure.
  2. Tap Configure.
  3. Ensure that the Is the work switch reversed? setting is correct based on your work switch method.
- Intelligent Ag Pro app:
  1. Tap Settings on the left navigation pane.
  2. Tap Equipment Info on the top navigation pane.
  3. Ensure that the Work Switch Inverted setting is correct based on your work switch method.
Make sure the work switch ECU is connected (a Wi-Fi symbol will display over the ECU on the app if it is disconnected).
Ensure that your ECU serial numbers are set up in the correct order on the “Configure” page of the app. For example, you might have set up the ECUs on the manifolds from left to right (from the perspective of standing behind the tractor), but entered them in the app from right to left. The illustration below shows a left to right setup.
- Intelligent Ag app:
  1. Tap Configure.
  2. Tap Configure.
  3. Tap a primary or section number and verify that the ECU serial number is correct.
- Intelligent Ag Pro app:
  1. Tap Settings on the left navigation pane.
  2. Tap Blockage on the top navigation pane.
  3. Tap Edit ECUs Configuration.
  4. Verify that the ECU serial number below the manifold number is correct.
Verify that the work switch ECU’s Power LED is illuminated and flashing.
Verify that the correct ECU serial number is selected as the work switch ECU in the app.
If you’re using the magnetic work switch, verify that the work switch is installed an appropriate distance from the magnet. The magnet can activate the work switch up to 4 inches away.
Try to connect the work switch harness to another ECU.